400 fixes later, HealthCare.gov works for 80% of users

By Casey Frye, CCNN Writer

Healthcare.gov screenshot
All the helpful tips in the world won’t do much good when the website is still not working perfectly for everyone.

The Affordable Care Act (“Obamacare”) promised to bring easy and reasonably priced healthcare to Americans, but its HealthCare.gov website launch was a total disaster. Errors, confusion, and frustration led barely 100,000 people to enroll, and the rollout was criticized by both Democrats and Republicans. Even Obama apologized for the troubles!

Now, the White House claims that about 80% of users can use it, which is definitely an improvement over the mere 30% from five weeks ago. Jeff Zients, who’s leading the website repair team, says, “While we still have work to do, we have made significant progress with HealthCare.gov working for the vast majority of users.” All it took… was 400 software fixes and upgrades, including a major hardware boost that allows the site to carry double the user load.

A report released by the Department of Health and Human Services, which was responsible for creating the site, states, “The status of HealthCare.gov in October was marked by an unacceptable user experience.” That’s certainly putting it mildly. The statement goes on to add, “Dramatic progress has been made on improving HealthCare.gov. While we strive to innovate and improve our outreach and systems for reaching consumers, we believe we have met the goal of having a system that will work for the vast majority of users.”

Images courtesy of HealthCare.gov.