Guusto is an absolutely amazing employee recognition tool! It’s so simple to use, and it’s great giving our people the choice of where they want to redeem. Also, their customer support team has been outstanding whenever we’ve had questions.
Gusto has some nice features and we’ve been using their payroll service for two years. While running into documentation issues in the past, it took days for them to acknowledge our email request, plus weeks after for them to fix our problem. I would not recommend them if you have anything but the most basic bookkeeping payroll needs. I do NOT recommend them if you need additional support in employee benefits or fixing reporting errors. Employees will receive an email when the latest stub is available to view or download, and even former employees will have continued access to their historical pay stubs and W-2s.
We know it takes more than a paycheck to take care of your team. That’s why our people platform also includes benefits, HR, and tons of other features and integrations.
Starting A Business?
Editorial content from The Blueprint is separate from The Motley Fool editorial content and is created by a different analyst team. You can access additional information and step-by-step instructions for a variety of topics ranging from initial product setup to accounting and integrations. You should also be aware that you’ll be charged for all active employees whether that employee is paid or not. In addition, Gusto also integrates with popular timekeeping software such as TSheets, When I Work, and Homebase.
If your business runs the same payroll with little change each pay period, AutoPilot is for you. AutoPilot lets you run payroll automatically at designated intervals without any action required from you.
Accounting Accounting software helps manage payable and receivable accounts, general ledgers, payroll and other accounting activities. Sometimes, creditors, banks, and other entities may need information about your business or your employees’ pay history.
Poor Customer Support, Delayed Responses
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With Gusto, you have one online destination for your payroll and HR documents, from new hire paperwork and benefits elections to payroll tax forms. Our cloud-based system securely stores all of your important payroll and HR records online. So you always know where to find your docs, and access is just a login away. With Gusto, you don’t have to double as a payroll accountant.
Customer service will drive your customers away! You can call and talk to a customer service agent, but for any filings or historical paychecks you will need to email support. You will wait months to hear back from this email. The representatives contra asset account here do not carefully read these messages and you will have lots of back and forth before any action is taken. You may even need to call and have someone else update the support team so that they are clear on the situation.
I went back into Gusto and lo and behold but the benefits tab had disappeared. I also had a very lengthy chat with Gusto who basically said I have to speak to my plan admin. This review is to express how poorly Gusto handled a recent situation. For the most part, the Gusto product, as an employee and contractor, is fine. It’s pretty easy to use and find things and the cute little animations make you feel at ease.
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- Not to mention, it is beautifully designed and has a persona that brings a smile to face with every notification.
Existing linked employees have a link icon next to their name. If they do NOT want to import an employee there is also an option in the dropdown Do Not Sync. The modal popup is essentially two columns with Gusto employees on the left with possible matching OnTheClock employees on the right. If an employee has already been linked, a small link icon will show to the right of their name. The user will be redirected to Gusto to authenticate and allow OnTheClock permissions to their Gusto account data. Our priority at The Blueprint is helping businesses find the best solutions to improve their bottom lines and make owners smarter, happier, and richer. That’s why our editorial opinions and reviews are ours alone and aren’t inspired, endorsed, or sponsored by an advertiser.
The dashboard displays reminders to complete pending tasks, such as approving time-off requests or completing new employee offer letters. Gusto representatives have stated that based on a 2018 survey of over 600 Gusto customers, 85% stated that Gusto is easier to use than their last payroll provider.
I had the group number, the plan name, my premiums, pretty much everything except a member ID. I even printed the page and took a screen capture. It is hard to reach anyone on the phone, and their email support takes weeks to reply. Because of all of the trouble, I have decided to look for a competitor to manage my payroll.
In addition to these forms, Gusto also processes 1099s for any contract employees you may have, as well as both state and local taxes for all employees. Payroll processing can be intimidating to anyone, especially if you’ve never had to manage payroll or process payroll taxes.
Gusto Member Account
Though the cost is initially within reach of very small businesses, the fee structure can become rather expensive for businesses with more than 20 employees. Gusto offers four plans — Basic, Core, Complete, and Concierge — with a monthly per-person fee assessed, along with a standard monthly fee. All plans offer full-service payroll processing. Payroll will process automatically one day before the deadline, so you’ll have 24 hours to make any changes if they’re needed. Changes made after the 24-hour period will be applied to the next payroll cycle. Unfortunately, you won’t be able to pay your contractors using AutoPilot.
Engrain core values into the fabric of your company culture. Build community and engage your people with peer-to-peer nominations, social feeds and leaderboards. Start with a FREE account to quickly send/schedule up to 1000 rewards/order, and get to “AHA” in minutes, not months! Then run pilot programs allocating budgets to different team members before scaling to the entire organization. With Gusto Wallet, savings are built into every paycheck. Employees can even access emergency cash between paydays.
I have been using Gusto for about 6 months and recently ran into issues with their software. We’ve had our team look into your issue ASAP and we’re working to get the correct historical reports so we can make the necessary corrections and resolve your issue. Rippling is a far better solution with competent support. Meantime, I have prostate cancer which needs treatment.
One common example is banks evaluating a loan or mortgage application. It’s best to avoid running payroll in front of other employees. This prevents employees from seeing pay rates, Social Security numbers, passwords, and other private information. Here’s the full list of our payroll, benefits, and HR features. See how Gusto’s modern software can help you take care of your payroll — stress-free.
Plus, we proactively monitor your account to help prevent fraudulent transactions. We have an on-site security team ready to help in case there are issues. This will automatically sign you in to your Gusto account. Click the Google email address and password you have linked to your Gusto account.
Even the 401k provider they recommended, @Guideline401k, has been fantastic. It’s really nice to have one part of our admin consistently run smoothly. It”s really nice to have one part of our admin consistently run smoothly. This isn’t an easy time to run a business, but we’re here to help.
Alternatives Looking for a different set of features or lower price point? Check out these alternative options for popular software solutions. Please verify that the email is valid and try again. Construction Management CoConstruct CoConstruct is easy-to-use yet feature-packed software for home builders and remodelers. This review will help you understand what the software does and whether it’s right for you. Some local issues with a small group of accounts on the service side.
Gusto For New Business
It’s a week later and he still has not gotten cleared and has a project pending he can’t pay out because the person was to be paid by this Friday. I feel horrible that I vouched and spoke so highly, I guess my experiences however positive doesn’t always cross the barrier. It’s so unfortunate because my personal experience prior to referring was great.
Author: Emmett Gienapp